Frequently Asked Questions (FAQ)

Welcome to Savile & Sage’s Frequently Asked Questions page. We are here to answer your questions and ensure you have the best shopping experience. If you need further assistance, do not hesitate to contact us.

Question #1: How long does it take to receive my order?
Answer: Here are our expected delivery times:

Processing time: 1–3 business days

Transit time: 7–9 business days

Estimated delivery time: 8–12 business days

For more details, please see our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please see our Shipping Policy.

Question #3: Where is Savile & Sage located?
Answer: Savile & Sage is a fashion brand based in the UK. We proudly offer a curated selection of high-quality products, with shipping exclusively within the United Kingdom.

Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will exchange it free of charge. Please contact us and return the item within 7 days of receiving your order. For more information, see our Return Policy.

Question #5: Can I cancel my order after it has been placed?
Answer: Yes, we offer a 24-hour cancellation window. However, we reserve the right to refuse cancellation if your order is already being processed. To cancel your order, please contact our support team.

Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For full details, please see our Return Policy.

Question #7: When will I receive my refund after returning a product?
Answer: Once we have received and inspected your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return Policy for more details.

Question #8: Do you offer a warranty on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, please see our Return Policy.

Question #9: How can I contact customer support?
Answer: You can reach our customer support team via our Contact Us page or by emailing us at support@savile-sage.com, or by calling us on +44 07365 547724.

Question #10: Do you ship internationally?
Answer: No, we currently only ship within the United Kingdom.

Question #11: Do you have a physical store I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?
Answer: For detailed information on product exchanges, please see our Return Policy.

Question #14: How can I track my order?
Answer: You can track your order through the Track Your Order page on our website.

Questions?

Visit our FAQ page or contact our customer service.

Contact Information

Store Name: Savile & Sage
Address: Lostraat 40, 2220, Heist-op-den-Berg, Belgium
Email: support@savile-sage.com
Phone: +44 07365 547724
Customer Service Opening Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to respond to your email within 1 business day.